Refund policy

Thank you for shopping with us at Naturefull! We value your satisfaction and aim to provide high-quality sea moss gel with every order.

Due to the perishable nature of our product, all sales are final.

However, we understand that issues can arise. If there’s a problem with your order, we’re here to help.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or you receive the wrong item, please contact us within 48 hours of delivery. Be sure to include:

  • Your order number

  • A clear photo of the product and packaging

  • A brief description of the issue

Once we review your request, we may offer a replacement or store credit, depending on the situation.

Refunds (if applicable)

We do not offer refunds for:

  • Buyer’s remorse

  • Incorrect shipping information provided by the customer

  • Failure to retrieve delivered packages in a timely manner

Refunds may be issued only at our discretion for special circumstances.